One50 Group are committed to providing a high standard of care for all of our clients. Our
goal is to have loyal and happy clients and to ensure our services are consistently
meeting their needs. If you are not completely satisfied in your dealings with us, please
let us know, so we can help resolve this with our internal complaint handling process.

We will acknowledge your complaint within 48 hours and aim to resolve the complaint
within 10 working days. If the issue is complex or there are issues outside of our scope,
we may need to ask you for further information or agree on an extension with you.

In the first instance please contact your broker directly or if you would prefer, you can
contact us on 0800 80 20 88 or email complaints@one50group.co.nz

If you feel we have not been able to satisfactorily resolve your complaint, you are able to
contact our disputes resolution authority. This service is free of charge.

One50 Group are registered with Financial Services Complaints Ltd. This is an
independent and impartial dispute resolution service, approved by the Minister of
Consumer Affairs under the Financial Service Provider (Registration and Dispute
Resolution) Act 2008. They will investigate your complaint and work to facilitate an agreed
resolution.

The Financial Services Complaints Ltd can be contacted as follows:
Information – info@fscl.org.nz
Email – complaints@fscl.org.nz
Website – http://www.fscl.org.nz/
Phone – 0800 347 257

Guidelines can be found at:

FSCL logo@2x